Our Types of Deliveries
Standard Delivery
Standard Delivery: Please note that for orders within Nairobi County, a delivery fee may apply depending on your location. Our team will inform you of any applicable fees during the checkout process.
Additionally, we are pleased to offer free delivery for certain items under the Samsung Signature Service. Please note that terms and conditions apply, and our team will be happy to provide you with more information about this service and the eligible items.
If you have any questions or concerns about our delivery policies, please don’t hesitate to reach out to our customer service team. We are always happy to help.
Click and Collect
Alternatively, you can choose our convenient Click and Collect option. Simply confirm and pay for your order at checkout, and your order will be ready for collection from our store within a few hours.
We aim to dispatch all orders as quickly as possible, and you will receive a confirmation email with tracking information once your order has been shipped. If you have any questions or concerns about your delivery, our friendly customer service team is always here to help.
Shipment Processing Time
All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping delivery estimates
|
Region |
Estimated delivery time |
|
Around Nairobi |
Same Day Delivery |
|
Outside Nairobi |
1-3 days |
Shipment Confirmation & Order Tracking
You will receive an Order Confirmation immediately when you make an order and also a Shipment Confirmation email once your order has shipped.